Terms and Conditions - Super Player Auction

At Super Player Auction, developed by Harsh Technology, we are committed to providing our users with a smooth and efficient service. Please read through our Refund Policy carefully to understand the terms under which we may issue refunds for both the website and mobile app.

1. Charges for Services

Payments made to Super Player Auction are for accessing the platform and utilizing its features. These payments cover platform access, participation in auctions, and any premium services offered. Please note that payments made are for platform access and auction participation and do not include any form of virtual points used in the platform.

2. Virtual Points for Bidding

Virtual Points are used for placing bids on players during auctions within Super Player Auction.
These virtual points hold no monetary value outside the platform.
Once virtual points are used for bidding, they cannot be refunded, transferred, or exchanged for cash, credits, or any other form of compensation. They are purely for use within the platform and have no value outside of it.
No refunds will be provided for points used in the bidding process.

3. No Refunds on Service Fees

As a standard policy:

Service fees, including those for platform access, auction participation, subscriptions, and premium features, are final once processed.
No refunds will be issued for these fees unless in exceptional circumstances, as outlined below.
Service fees cannot be refunded once payment is processed, regardless of whether the user participates in the auction or not.

4. Refunds in Exceptional Circumstances

In certain rare and exceptional circumstances, a refund may be warranted due to errors or issues on our part. In such cases, we may offer a partial refund under the following terms:

Refund Amount:A refund of 80% of the paid service fee may be issued.
Eligibility:Refund requests must be submitted within 7 business days of the issue. Requests submitted after this period will not be eligible for a refund.

5. Cancellations of Auctions

If Super Player Auction cancels an auction prior to its completion, we will evaluate the situation and may offer a refund for the associated service fees. The refund, if applicable, will follow the 80% refund policy. Please note that virtual points used in the auction are non-refundable.

6. Failed Transactions

If a transaction fails due to technical issues or payment processing errors, we will investigate the cause and, if the failure is due to our error, we may issue a refund. The amount refunded will be assessed on a case-by-case basis, and the refund amount will be determined based on the specific situation.

7. No Refunds on Virtual Points

Virtual points used in Super Player Auction are non-refundable. Once points are spent on bidding, they cannot be refunded, exchanged, or returned.

8. Subscription and Service Fees

For subscription or premium services, the refund terms will be outlined at the time of purchase. Requests for refunds on these services will be handled on a case-by-case basis and, if granted, will follow the 80% refund policy.

9. How to Request a Refund

If you believe you are eligible for a refund, please contact our customer support team at info@harshtechnology.com / mscosian@gmail.com within 7 business days of the issue. Provide your transaction details, the reason for the refund request, and any supporting information. Our team will review your request and respond promptly.