Last updated: 14-09-2026
At Super Player Auction, developed and operated by Harsh Technology, we are committed to providing reliable digital auction management services.
This Refund & Cancellation Policy explains the terms applicable to payments made for Super Player Auction through the website, web platform, mobile application, or other supported payment interfaces.
By purchasing or using a paid Service, you acknowledge and agree to this Refund & Cancellation Policy.
Payments made to Super Player Auction are for accessing and using the digital platform and its available features and services.
Paid Services may include:
· Per-auction plans
· Platform access
· Premium features
· Subscription services, where offered
· Other digital services offered through Super Player Auction
The applicable price, features, limits, taxes, and other payment terms will be displayed or communicated to the Client before payment.
Super Player Auction does not sell or provide physical goods as part of these Services.
Payments may be processed through third-party payment service providers.
The payment provider may handle sensitive payment credentials such as card details, CVV, UPI PIN, or net banking credentials.
Super Player Auction does not directly store such sensitive payment credentials when they are handled by the applicable payment provider.
We may receive transaction-related information such as:
· Transaction or payment reference
· Payment status
· Amount paid
· Date and time of transaction
· Payment method or related transaction information
This information may be used for payment verification, customer support, accounting, record-keeping, and refund processing.
If a Client wishes to cancel a paid Service before the applicable Service has commenced or been meaningfully used, the Client should contact us as soon as possible.
The cancellation and refund request may be reviewed based on:
· The selected plan
· Whether the Service has been activated
· Whether an auction has been created or configured
· Whether the Service has been used through the website, web platform, or mobile application
· Resources already allocated
· Any applicable third-party costs
· Any specific terms agreed with the Client
A refund, where applicable, will be communicated to the Client before processing.
Once the Client has started using the paid Service, created or configured an auction, or otherwise substantially used the applicable platform features, the payment may become non-refundable.
Any cancellation request after Service commencement will be reviewed based on the circumstances and extent of Service usage.
Simply choosing not to conduct or participate in an auction after purchasing and using the applicable Service does not automatically make the payment refundable.
Where a Client purchases a plan on a per-auction basis, the fee relates to the selected auction Service and associated platform access.
Once the auction Service has been substantially activated, configured, or used, the applicable fee may become non-refundable.
Cancellation before meaningful use may be considered on a case-by-case basis.
Where subscription-based Services are offered:
· Subscription fees apply to the selected subscription period.
· Cancellation may prevent future renewal where the cancellation is made before the next billing period.
· Cancellation does not automatically entitle the Client to a refund for the current subscription period.
· Any applicable refund will be subject to the relevant subscription terms and circumstances.
If Super Player Auction is unable to provide or complete a paid Service due to a significant issue attributable to the Company, we may review the applicable transaction for a refund, service extension, credit, or other appropriate resolution.
The resolution will depend on the nature of the issue, the extent of Service usage, and the circumstances of the transaction.
Cancellation or changes to an underlying tournament or auction by the Client or tournament organizer do not automatically qualify for a refund.
If a Client experiences a significant technical issue that prevents the Client from using a paid Service through the website, web platform, or mobile application, the Client should contact our support team promptly.
We may investigate the issue and, where appropriate, provide:
· Technical assistance
· Service restoration
· Service extension
· Credit
· Refund
The appropriate resolution will depend on the circumstances.
Temporary interruptions, scheduled maintenance, minor bugs, third-party failures, app distribution issues, or problems caused by the Client’s device, Internet connection, or configuration do not automatically qualify for a refund.
If an amount is debited from the Client’s account but the payment is not successfully recorded by Super Player Auction, the Client should contact us with the relevant transaction or payment reference.
After verification with the applicable payment service provider, any amount confirmed as successfully debited but not received or recorded by us will be handled through the applicable payment provider’s settlement and refund process.
If a Client accidentally makes a duplicate payment for the same Service or transaction, the Client should contact us with the relevant transaction details.
After verification, an eligible duplicate payment may be refunded to the original payment method.
A refund may not be available where:
· The paid Service has already been substantially used.
· An auction has already been created, configured, or commenced.
· The Client has received the applicable digital Service.
· The Client changes their mind after substantial Service usage.
· The Client decides not to conduct or participate in the auction after using the Service.
· The Client provides incorrect or incomplete information.
· The Client fails to provide required information or cooperation.
· The issue is caused by the Client’s device, Internet connection, account, or actions.
· Third-party costs have already been incurred.
· The Client violates the Terms and Conditions.
· Applicable service-specific terms state that the payment is non-refundable.
This section is subject to any rights or remedies that cannot legally be excluded under applicable law.
Where a refund is approved, it will generally be processed through the original payment method where supported by the applicable payment service provider.
Approved refunds are generally initiated within 7–10 business days after approval.
The actual time for the amount to appear in the Client’s account may depend on the Client’s bank, card issuer, UPI provider, or payment service provider.
Where a paid Service depends on third-party products or services, including hosting, APIs, payment providers, software licenses, app distribution platforms, or other external services, refunds relating to third-party costs may be subject to the applicable provider’s terms.
If you believe you are eligible for a refund or wish to request cancellation, please contact our support team:
superauctionapp@gmail.com
Please provide:
· Name
· Registered email address
· Auction or Service name
· Payment or transaction reference
· Date of payment
· Reason for the refund or cancellation request
· Any relevant supporting information
We may request additional information to verify the transaction and evaluate the request.
For business or legal matters, you may also contact:
info@harshtechnology.com
Harsh Technology may update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with a revised “Last updated” date.
Super Player Auction
Operated by Harsh Technology
173 Parashavnath Nagar, Bhadwasiya Road,
Jodhpur, Rajasthan, India
Product & Refund Support:
superauctionapp@gmail.com
Business & Legal:
info@harshtechnology.com
Phone:
+91 83860-11123 / +91 73750-11123